Velloos Terms of Service
Effective Date: June 1, 2025
Last Updated: June 1, 2025
Please read these Terms of Service carefully before accessing or using Velloos. By creating an account, subscribing to a plan, or using any feature of the Velloos platform, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. About Velloos
Velloos is an AI-powered SMS booking and lead management system designed for trades businesses, including HVAC, Electrical, and Plumbing operators. The Service is operated by Velloos, a company incorporated in Ontario, Canada.
Address: 236 Falstaff Ave, Toronto, M6L 2G1, Ontario, Canada
Phone: +1 647-294-3475
Email: [email protected]
Website: https://www.velloos.com
2. Acceptance of Terms
By accessing or using the Velloos platform, you represent that:
You are at least 18 years of age
You have the legal authority to enter into a binding agreement on behalf of yourself or your business
You will use the Service only for lawful purposes in accordance with these Terms
These Terms apply to all users of the platform, including trades business owners, operators, and any authorized users within a subscriber account.
3. Description of Service
Velloos provides the following core capabilities through its subscription plans:
Automated AI-driven SMS responses to inbound customer messages and missed calls
Job intake, qualification, and appointment booking across HVAC, Electrical, and Plumbing trade verticals
Owner notification and ACCEPT/DECLINE job management via SMS
Lead recovery sequences, Google review automation, and mass text campaigns (Plus and Complete tiers)
Calendar booking integration, call window scheduling, configurable job library, and full dashboard access (Complete tier)
The specific features available to you depend on your active subscription tier. A detailed feature breakdown is available at https://www.velloos.com.
4. Subscription Plans and Billing
4a. Plans and Pricing
Velloos offers the following subscription tiers, billed monthly in United States Dollars (USD):
Starter: $49/month
Plus: $129/month
Complete: $199/month
Enterprise: $399/month (custom contract)
Pricing is subject to change with reasonable notice to active subscribers. Continued use of the Service after a price change constitutes acceptance of the new pricing.
4b. Billing and Payment
Subscriptions are billed on a recurring monthly basis from the date of sign-up. You authorize Velloos to charge your payment method on file at each billing cycle. All payments are processed securely through our payment provider.
Where required by applicable law, sales taxes may be added to the total amount charged. You are responsible for any foreign transaction fees or exchange rate differences charged by your financial institution.
4c. Failed Payments
If a scheduled payment fails, you will be notified and given a 5-day grace period to update your payment information. If the outstanding amount is not resolved within this period, Velloos reserves the right to suspend or terminate your access to the platform until the balance is cleared.
4d. No Contracts
Velloos operates on a month-to-month basis with no long-term contracts. You may cancel at any time, and your access will continue until the end of the current billing period.
5. Cancellation and Refund Policy
You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing cycle.
Velloos does not offer refunds for partial months or unused subscription periods. If you believe a charge has been made in error, contact us at [email protected] within 14 days of the charge and we will review your request.
Initiating a chargeback or payment dispute without first contacting Velloos support may result in immediate suspension of your account. You remain liable for any outstanding balance, plus applicable administrative fees.
6. SMS Communications and Compliance
6a. Nature of the Service
Velloos sends automated SMS messages on behalf of subscribing trades businesses to their end customers. By using the Service, you represent that you have obtained all necessary consents from your customers to receive automated text messages, in accordance with applicable telecommunications laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) in the United States and Canada’s Anti-Spam Legislation (CASL).
6b. Your Responsibility for Compliance
You are solely responsible for ensuring that your use of Velloos’s SMS features complies with all applicable laws in the jurisdictions where your customers are located. This includes maintaining records of customer opt-in consent and honoring opt-out requests promptly.
6c. Opt-Out Instructions
End customers can opt out of receiving SMS messages at any time by replying STOP. A final confirmation message will be sent and no further messages will be delivered unless the customer re-opts in. All opt-out requests are processed immediately.
6d. Message Frequency and Content
Message frequency varies based on customer interactions with your business. Messages sent through the Velloos platform are directly related to the trades services you have configured. Velloos does not send promotional content to your customers on your behalf without your explicit configuration.
6e. Carrier Terms
Standard message and data rates may apply to end customers. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
6f. Help and Support
End customers may reply HELP at any time for assistance, or contact Velloos at [email protected]. Customer support is available during regular business hours.
6g. 10DLC Registration
Bulk and high-volume SMS in the United States requires A2P 10DLC registration with the carriers. You are responsible for ensuring your business SMS number is properly registered before running mass text campaigns. Velloos will provide guidance on this process, but registration and associated carrier fees are your responsibility.
7. AI-Powered Features and Limitations
Velloos uses a large language model (LLM) to power its conversational AI booking agent. The AI is designed to handle natural, dynamic conversations rather than scripted decision trees.
You acknowledge and agree that:
AI-generated responses may occasionally be inaccurate, incomplete, or contextually imperfect
Velloos does not guarantee that the AI agent will correctly handle every customer interaction or edge case
You are responsible for configuring your job library, pricing, and service area information accurately, as the AI relies on this data to generate appropriate responses
Velloos is not liable for any loss of business, missed bookings, or customer dissatisfaction resulting from AI response errors
Velloos continuously improves the AI system. Updates may be applied without prior notice.
8. Account Responsibilities
You are responsible for:
Maintaining the confidentiality of your account credentials
All activity that occurs under your account
Ensuring that all information provided at onboarding including service area, job types, and pricing is accurate and kept up to date
Notifying Velloos promptly of any unauthorized access or security breach
Velloos reserves the right to suspend or terminate accounts that are found to be in violation of these Terms or used for unlawful purposes.
9. Acceptable Use
You agree not to use the Velloos platform to:
Send unsolicited, spam, or deceptive SMS messages
Harass, threaten, or harm any individual
Violate any applicable local, provincial, state, national, or international law or regulation
Reverse engineer, decompile, or attempt to extract the source code or underlying AI models of the Service
Resell, sublicense, or commercially exploit the Service without Velloos’s prior written consent
Impersonate any person, business, or entity
Velloos reserves the right to investigate and take appropriate action against any user suspected of violating this section, including account suspension and referral to law enforcement.
10. Intellectual Property
All content, features, AI models, software, branding, and materials comprising the Velloos platform are the intellectual property of Velloos and its licensors. Nothing in these Terms grants you any ownership rights to the platform or its underlying technology.
You retain ownership of all data, customer records, and business information you upload or configure within your account. You grant Velloos a limited, non-exclusive license to process and use this data solely to provide the Service.
11. Data and Privacy
Your use of the Velloos platform is also governed by our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.
Velloos does not sell or rent your personal information or your customers’ personal information to third parties. We may share data with trusted service providers who assist with platform operations, subject to appropriate confidentiality obligations.
Mobile opt-in data, messaging consent records, and related personal information are never shared with third parties for marketing or promotional purposes under any circumstances, except as required by applicable law.
12. Third-Party Services and Integrations
Velloos integrates with third-party platforms, including but not limited to GoHighLevel (GHL) and Google Calendar. Your use of these platforms is subject to their respective terms of service and privacy policies.
Velloos is not responsible for the availability, accuracy, or actions of any third-party service. Interruptions or changes to third-party platforms may affect the functionality of Velloos, and we will not be liable for any resulting service disruptions.
13. Availability and Service Interruptions
Velloos makes reasonable efforts to maintain platform availability and reliability. However, we do not guarantee uninterrupted, error-free operation of the Service. Scheduled maintenance, carrier outages, or third-party platform issues may temporarily affect availability.
Velloos will endeavor to notify users of planned maintenance windows in advance where reasonably practicable.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Velloos and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost revenue, lost bookings, lost profits, or data loss, arising from your use of or inability to use the Service.
Velloos’s total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to Velloos in the three months preceding the claim.
15. Disclaimer of Warranties
The Velloos platform is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Velloos does not warrant that the Service will meet your specific business requirements or that AI-generated responses will be free from errors.
16. Indemnification
You agree to indemnify, defend, and hold harmless Velloos and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
Your use of the Service
Your violation of these Terms
Your violation of any applicable law or regulation, including telecommunications and messaging laws
Any claim by an end customer arising from SMS communications sent through your account
17. Termination
Either party may terminate the subscription at any time. Velloos may terminate or suspend your access immediately, without prior notice, if:
You breach any provision of these Terms
Your account is used for illegal or abusive purposes
Velloos is required to do so by law or regulatory authority
Upon termination, your right to access the Service ceases immediately. You remain responsible for all fees incurred prior to termination.
18. Modifications to the Terms
Velloos reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be posted on this page with a revised effective date.
For material changes, Velloos will provide at least 14 days’ notice via email or in-platform notification. Continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms.
19. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising from or related to these Terms or the use of the Service shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.
For users located in the United States, Velloos also complies with applicable US federal and state laws governing telecommunications and consumer protection. Nothing in this section limits any mandatory rights you may have under applicable US law.
20. Contact Information
If you have questions, concerns, or requests regarding these Terms of Service, you may contact us at:
Velloos
Address: 236 Falstaff Ave, Toronto, M6L 2G1, Ontario, Canada
Phone: +1 647-294-3475
Email: [email protected]
Website: https://www.velloos.com