Velloos Privacy Policy
1. Information We Collect
We may collect information in the following categories:
a. Information You Provide This includes personal details you voluntarily submit through forms, inquiries, registrations, or communications, such as:
Name
Email address
Phone number
Business or organization name
Any other information you choose to provide
b. Automatically Collected Information When you visit our website, certain technical and usage data may be collected automatically, including:
IP address
Browser type and version
Device and operating system information
Pages viewed and time spent on the site
This data is typically collected through analytics and monitoring tools.
c. Cookies and Similar Technologies We may use cookies, pixels, and similar tracking technologies to enhance functionality, analyze usage, and improve user experience.
2. How We Use Information
We may use the information we collect for the following purposes:
To respond to your inquiries, requests, or support needs
To provide, operate, and improve our services
To personalize and enhance your experience on the Site
To communicate important updates, service-related notices, and, where permitted, promotional content
To analyze usage, trends, and performance to improve functionality and user experience
We use your information only for legitimate business purposes and in accordance with applicable laws and regulations.
3. Information Sharing
We do not sell or rent personal information. We may share information with third-party service providers who assist with operations such as hosting, analytics, customer management, or communication tools.
These providers are authorized to use information only as necessary to perform services on our behalf and are required to protect it appropriately.
We may also disclose information if required by law or to protect our legal rights.
4. Cookies and Tracking Choices
Cookies help us understand how visitors interact with our website and allow us to improve performance and content relevance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features or functionality.
5. Data Protection and Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no online system or data transmission method can be guaranteed to be completely secure, and we cannot ensure absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to:
Request access to personal data we hold about you
Request corrections or updates to your information
Request deletion of your personal data
Opt out of marketing communications
To exercise these rights, contact us using the information below.
7. Third-Party Websites
Our website may contain links to external websites not operated by us.
We are not responsible for the content, policies, or practices of third-party websites. We encourage you to review their privacy policies separately.
8. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Velloos
Address: 236 Falstaff Ave, Toronto, M6L 2G1, Ontario, Canada
Phone: +1 647-294-3475
Email: [email protected]
Website: https://www.velloos.com
10. Non-Sharing Clause
We do not share, sell, rent, or disclose your mobile information to third parties or affiliates for their marketing or promotional purposes.
We may share your information with trusted service providers or subcontractors who perform functions on our behalf, such as customer support, technical services, or operational assistance. These parties are authorized to use your information only as necessary to provide such services and are required to maintain its confidentiality.
All other categories of data use exclude any mobile opt-in data, messaging consent, or related personal information. Such information will not be shared with any third parties under any circumstances, except as required by applicable law.
11. Opt-In & Consent
You will receive communications from us only if you have provided your explicit consent to do so.
We maintain records of opt-in actions, including timestamps and relevant details, to document and manage user consent.
We operate in accordance with applicable laws and regulations governing communications and consumer protection.
12. Opt-Out Instructions
You can cancel SMS notifications at any time by replying STOP
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
13. Message Frequency & Content
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
14. Help & Support
Reply HELP for assistance or contact us at [email protected].
Customer support is available during regular business hours.
15. Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
16. Financial Obligation and Authorization
By opting to enroll in a course or package through a payment plan or installment agreement (whether via our secure online billing system or by signing a manual credit card authorization agreement), the student commits to paying the total program fee in full. Installment plans are strictly structured payment schedules for the full tuition; they are not month-to-month subscriptions and cannot be canceled mid-term.
To ensure a smooth payment process, all registrants are required to provide a valid credit card on file. The student authorizes the enrolling institution—Velloos to automatically withdraw the scheduled installment amounts on the agreed-upon dates until the full balance is paid. (Note: For manually processed installments, applicants must sign an agreement with their credit card information. Please see the sample of this agreement).
17. Restrictions on Practical Sessions
If a student opts to pay for a course or package in installments, restrictions may apply to the number of practical sessions they can book until the tuition is paid in full. Typically, this restriction is based on the cost of each individual session, meaning the student may only book practical sessions whose combined value matches the total amount they have paid to the Institution so far.
18. Failed Payments and Account Suspension
In the event that an automatic installment payment fails or is declined (due to an expired or invalid card, insufficient funds, incorrect information, or any other reason), the student will be notified and granted a 5-day grace period to update their payment information and successfully process the charge.
If the outstanding balance is not resolved within this 5-day grace period:
Account Suspension: The Institution reserves the right to immediately suspend the registrant’s access to the online learning portal, all online materials, and eligibility to attend in-class practical training sessions until the account is brought current.
Processing Fees: A $50 processing fee will be applied for each subsequent manual attempt required to charge the card or resolve the failed payment.
19. Refund Policy
Due to the nature of our educational programs, which include immediate access to proprietary digital content, our refund policy is strictly enforced.
Digital Content & Online Courses: All sales of online streaming videos, digital courses, and downloadable materials are final and non-refundable. Once access to the online learning portal is granted, the value of the digital program is considered fully delivered.
In-Person / Practical Sessions: If a student has purchased a package that includes in-person practical sessions, refund requests for the practical portion must be submitted in writing at least 14 days prior to the scheduled training date. Approved refunds for practical sessions will be subject to a $50 administrative cancellation fee.
No-Shows: Students who fail to attend a scheduled practical session without prior written notice will forfeit that session. No refunds or free rescheduling will be provided for no-shows.
20. Rescheduling and Course Cancellations
Student Rescheduling: Students may request to reschedule a booked practical session up to 14 days before the event without penalty. Rescheduling requests made within 14 days of the event will incur a rescheduling fee of $500.
Cancellation by Velloos: Velloos reserves the right to cancel or reschedule any in-person practical session due to low enrollment, instructor illness, or unforeseen emergencies. In the event of a cancellation by the Institution, students will be offered the choice of a full refund for that specific session or priority enrollment in the next available date. Velloos is not responsible for any incurred travel or accommodation expenses.
21. Chargebacks and Payment Disputes
We urge students to contact our support team to resolve any billing issues before contacting their bank or credit card company.
If a student initiates an unmerited chargeback or payment dispute with their credit card issuer, their access to the Velloos learning portal and all future practical sessions will be immediately and permanently suspended.
The student will remain legally responsible for the original outstanding balance, plus a $50 chargeback administrative fee. Velloos reserves the right to forward unpaid accounts to a third-party collections agency, which may impact the student’s credit score.
21. Chargebacks and Payment Disputes
All tuition fees, payment plans, and additional charges are processed in United States Dollars (USD). Where required by local state law, applicable US state sales taxes will be calculated and added to the total tuition cost at checkout. Students are responsible for any foreign transaction fees or exchange rate differences charged by their personal banking institution.